Testimonials

 

“WOW. We are from Virginia and bought a boat in Sturgeon Bay, Wisconsin. We needed to have work done on our new boat and found Bay Marine online. They were exceptional in every way. We had a trip timing issue, as we needed to get underway to take the boat by water back to Virginia before the weather started getting cold and difficult. The boat needed to be ready without delay and properly repaired for a 1400+ mile trip across unknown waters, including three of the Great Lakes, the Erie Canal, the Hudson River, and the Atlantic. Tom Knauer bent over backwards to see that all work was done properly on our boat and in a timely manner. He provided good counsel, and everyone in that outfit was kind, attentive, and generous of their time, guidance, and expertise. They even let me camp out in their office with my computer so that I could stay up to date at work in Virginia. We can\’t say enough good things and recommend them without reservation. We just wish that Bay Marine and Tom and his staff were in Virginia instead of Wisconsin!”
“Fantastic customer service.” 
“I’m a subcontractor, very clean place to work. All the staff are friendly. Kudos to the yard boss for running a great crew.”
“Beautiful new facility. Competent people who fixed my boat in a professional and prompt manner.”
“What a difference a year can make! Very happy with how Bay Marine has conducted themselves as they continue to grow. Great service department! Had a couple hiccups with them last storage season but they addressed it promptly, professionally and with excellent performance in their service and billing departments. They have taken care of bringing on some new techs (most notably Miguel) who is great at troubleshooting any problems a boat may experience as it continues to age. Recently had some service done in the boat at our harbor in Chicago (yes, they do “house calls” to at your marina) and Miguel made sure everything was in tip top shape and was able to quickly figure out that we had a problem in our steering column. The problem has since been fixed. They offer competitive pricing, and lets all face it, that is key. I believe there is nothing wrong with getting charged reasonably for work to be done. Bay Marine pricing is competitive and their new service department makes me happy. I feel they really have taken care of our boat well. Thanks to the Bay Marine team for their hard work!! Very much appreciated!”
 “Bob and his team at Bay Marine Chicago Yachting Center provided exceptional customer service. Often times when you are trouble shooting with a service provider, they make you feel like a number or don’t bother calling you back. Bob made me feel like I was his only client (which I clearly was not) and kept me informed throughout the process. I have already recommended Bay Marine to many of my dock mates and I will continue to do so.”
 “I just wanted to let you know how pleased I am with your crew at the Waukegan facility. I had a problem with my boat as soon as I launched the first of April and contacted them. Bob explained the time frame they could work on it and updated me almost daily. He fit me into his schedule even though this is a busy time of year for him. Boat was fixed on time and at a reasonable cost. Will recommend you guys to all my friends in the harbor.”
“Chris DePrey at Bay Marine took the time to really understand what we were looking for in our first yacht. If he didn’t know the answer to our question, he didn’t make something up – he told us he would find out and get back to us – and he did! We knew after our first visit with Chris that even if we didn’t buy a Riviera Yacht, we were going to buy a boat from Chris at Bay Marine.”
 “I am new to boating and even though I didn’t purchase my boat from Kevin McNally at Bay Marine, you wouldn’t know it.  He has gone above and beyond spending time showing me how to drive my new V-drive boat.  Helping me drive/dock in for winter storage at Bay Marine on short notice because I just lost my nerve and didn’t want to damage my new boat after driving from Belmont Harbor in Chicago.  The rest of the crew answered all of my questions and were very patient with me.  They are very competitive in their Chicagoland pricing and I am happy to say I choose Bay Marine because of my overall experience with their team.”   
” I just wanted to say that this year’s “pull out” was probably one of the best I have ever had, despite the rain.  Your crew did a great job handling the boat and I just wanted to say thanks! Looking forward to getting lots of stuff done on it over the winter.”   
“Great people to work with, esp Chris. He made sure we got the boat of our dreams at the price we could afford. Honest, hardworking marina….wish we lived closer so we could use it all the time.”
“Awesome staff! Very Reliable and will go the extra mile for you!”
“I’m a lifelong sailor. Bought my first large powerboat at age 60 and was a little hesitant. Kevin McNally and his staff went the extra mile to reassure me and make sure everything was perfect with the boat, a Cruisers 4450. By far, the nicest people I have met in the Yachting industry. Would recommend them to my best friends. Buying a boat from Bay Marine is easy and pleasurable.”